Assuming that your Internet is working, the three most common email problems are (1) the sender is using the wrong address, (2) you have MVDSL's spam filter turned on and it is blocking some emails, and (3) SPF (Sender Policy Framework) forgery. In each case the sender should get a "bounce message" describing why his email failed. Below are three sample bounce messages, one for each case. We have highlighted the reason for the bounce. In the first case, you need to notify the sender of your correct email address. In the second case, you will need to adjust your spam filter setting to allow the email. You can also retrieve all emails blocked by the spam filter during the past 30 days. You will not know your spam filter has blocked messages unless you check or the sender tells you his email failed because of your spam filter. Click here to learn more about the spam filter and its capabilities. In the third case, you should forward the bounce message to support@mvdsl.com and we will manually authorize the server you are trying to use to send as MVDSL.

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Case 1:

The original message was received at Wed, 26 Apr 2006 10:45:38 -0400 (EDT) from root@localhost

*** ATTENTION ***

Your e-mail is being returned to you because there was a problem with its delivery. The address which was undeliverable is listed in the section
labeled: "----- The following addresses had permanent fatal errors -----".

The reason your mail is being returned to you is listed in the section
labeled: "----- Transcript of Session Follows -----".

The line beginning with "<<<" describes the specific reason your e-mail could not be delivered. The next line contains a second error message which is a general translation for other e-mail servers.

Please direct further questions regarding this message to the e-mail administrator or Postmaster at that destination.

--AOL Postmaster

 

----- The following addresses had permanent fatal errors ----- <suppport@mvdsl.com>

----- Transcript of session follows ----- ... while talking to ziggy.mvdsl.com.:
>>> RCPT To:<suppport@mvdsl.com>
<<< 550 Sorry, there is no mailbox for suppport@mvdsl.com here. Contact postmaster@mvdsl.com if you think there is a problem.
550 <suppport@mvdsl.com>... User unknown

Editor's note: Notice that the sender misspelled support.

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Case 2:

Hi. This is the qmail-send program at ziggy.mvdsl.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<support@mvdsl.com>:
Message rejected by user's incoming email policy

--- Below this line is a copy of the message.

Editor's note: The user's incoming email policy is his spam filter

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Case 3:

The original message was received at Thu, 25 Jan 2007 14:31:43 -0500 from relay03.interealty.net [10.1.11.23]

----- The following addresses had permanent fatal errors ----- <janedoe@mvdsl.com>
(reason: 550 SPF forgery: Please see
http://spf.pobox.com/why.html?sender=johndoe%40mvdsl.com&ip=207.140.74.23
1&receiver=ziggy.mvdsl.com)

----- Transcript of session follows ----- ... while talking to ziggy.mvdsl.com.:
>>> DATA
<<< 550 SPF forgery: Please see
http://spf.pobox.com/why.html?sender=johndoe%40mvdsl.com&ip=207.140.74.23
1&receiver=ziggy.mvdsl.com
550 5.1.1 <janedoe@mvdsl.com>... User unknown <<< 503 RCPT first

Editor' Note: SPF attempts to prevent unauthorized people from forging your email address. Let me give you an example: Ivan in Russia pretends to be unclesam@mvdsl.com and sends a message to george@whitehouse.gov. The Whitehouse's email server will then contact MVDSL's email server and ask if the computer is Russia is authorized to send email using an MVDSL address in the "From Field." MVDSL's server will reply back with a negative and Ivan will get an SPF forgery message. This is the way it is supposed to work. In the example above John Doe, a MVSDL customer and local real estate agent, logs into a Multiple Listing Service (MLS) computer in Las Vegas to send Jane Doe information about a specific listing. John Doe provides the MLS computer his email address, and the MLS computer sends the listing as coming from johndoe@mvdsl.com, but the MLS computer is not authorized to send email for MVDSL customers. So MVDSL's email server will reject the email because it is an SPF forgery. The best solution is to send the failure notices to support@mvdsl.com and we will manually authorize the particular server you are trying to use to send as MVDSL.